BIAS Technology Capabilities

Barcode & Scanner Repair, Maintenance and Support.

The BIAS Technology Support mantra is to provide efficient “Life of Asset” maintenance of data capture technology with a comprehensive Gateway Maintenance package. We can repair on an Ad Hoc, Voucher, 7 day, 3 day, Same day SLA, this means that existing solutions can be refreshed to ensure the maximum operational efficiency and the best financial return gained from the capital outlay. Current and “out of Life” equipment can be maintained on the same SLA’s, ensuring your mission critical equipment is available when required.

BIAS Technology Support cover all equipment for Data Capture Barcoding, Wireless, GSM — GPRS, Batch, RFID, etc. We are manufacturer independent and supply the best solutions for the task and return of investment. Client applications include Retail, Warehouse, Field Service, Manufacturing, Logistics, Health service and Local Government.

BIAS Technology are equipped and experienced in the repair and maintenance of all data terminals to board level, firmware and software revisions. Manufactures supported include, but are not limited to, Telxon, Symbol / Motorola, Datalogic, Intermec, Teklogix, Psion, Epson, Denso, Casio, LXE, HHP, Intronics / Huskey, Zebra, Cisco, Arlan etc.

Wireless Networks Surveys and Installations

BIAS Technology are also fully skilled in the installation, commissioning and support of Wireless data networks (WLAN), our engineers are Cisco trained. We are fully equipped and resourced to conduct site surveys for new and enhancing existing wireless networks.

Application Development

BIAS Technology will conduct business requirement consultancies for mobile solutions; this can be for new applications or for the enhancement of existing applications. Functional specification of application software would be defined, specified and developed to the business needs and objectives.

The Gateway - Customer Porthole

As an integral part of our ISO 9001 procedures and to ensure that you know exactly how your repairs are being managed, we have developed the web based Gateway system. Gateway enables equipment to be indentified by serial number, booked in for repair, allocated a works order number, reporting on the fault and spares that are used, request instructions or authorisations from you, track through QA and provide courier tracking numbers for its return to you. The Gateway then retains this information against your account log in and provides historical data on the whole of your terminal estate. You will be able to analyse where and when the faults occurred, what type and quantity of faults have been experienced and the cost of repairing them.