Billable Repairs

Targeted Support Coverage, Whenever You Need It……..

Billable Repair Service

BIAS Technologies billable-repair services ensure support across your entire barcoding solution. We offer billable repairs to customers who need service for equipment that they do not have covered with a service plan, or for equipment that is not eligible for service-plan coverage.

How it Works

When serviced under our Billable Repair program, the ideal situation is that you send the units in need of repair for assessment and evaluation. We do not charge an inspection fee, based on until we have seen the unit/s we will not know the extent of any repair. When the units have been assessed a formal quotation for the repairs will be sent out. Once we then receive confirmation that the quotation has been accepted we proceed with the repair.

We target the quotation being sent out within 3-5 business days, and target the return of a billable repair within 7 to 10 business days from the first full business day after it was received at our service facility.

To start using this service please complete our online RMA request, which will send you a confirmation email and details of where to send repairs.  Or call one of our team for assistance.

Features and Benefits

Return to Base Services

Repairs are carried out when the customer returns them to BIAS.

3 Tier Pricing Structure

Three different pricing levels, so that your only paying for the repairs needed..

Authorized Procedures

Working within our ISO9001 & ISO14001 procedures

90-Day Repair Warranty

Guaranteed, peace of mind on all your repairs. 

Industry Leading Repairs

Constant research and development in to pioneering techniques.

Optional Premiuims

One off premium turnaround on repairs.

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Includes Physical Damage

We all know things can go wrong. No matter how bad it looks.

Qualified Engineers

From HND and all the way to NVQ all our Engieers are qualified.

Optional Extras

Ability to offer Courier collection service. Custom Accessory Packs.

3 Tier Structure 

Billable Repairs

Sample

Triage

  • Backup Battery
  • Beeper
  • Display Window
  • Digitizer
  • Keypad
  • Keypad Overlay
  • Minor Cosmetic Repairs
  • Scan Lens
  • Speaker
  • Trigger
  • Software Upgrade
  • Software Configuration

3 Or More Triage Repairs Equal A General Repair

General

  • Board Level (PCB) Repairs
  • Display (LCD) Repairs
  • Integrated Handles
  • Internal Antenna
  • Internal Flex Cables
  • Power Faults
  • Radio Repairs
  • Scan Engine/Mirror Repairs
  • Upper Or Lower Casings

3 Or More General Repairs Equal A Comprehensive Repair

Comprehensive

  • Main Board Replacement
  • Scan Engine Replacement

2 Or More Comprehensive Repairs Equal B.E.R (Beyond Economical Repair)

Get Started

We can help with any form of repairs on your mobile terminals, barcode scanners, printers laptops, tablets and phones