The Gateway

As part of our service we are happy to offer all of our customers Gateway access. It’s an easy to use, web based, information database providing useful management statistics to help our customers evaluate and manage their repairs and assets. Using gateway you can send us a faulty unit by simply entering a serial number and fault description. It can then automatically organise the courier and generate the required paperwork for you. As soon as the faulty unit leaves your premises, Gateway enables you to track it through the whole repair procedure, live over the internet. It gives you the ability to see; when we have received your unit, when we replace parts, when we carry out component level repairs, when we have despatched your unit and every individual stage on its journey back to you.

You can use Gateway to access historic records of repaired units and produce graphical information of the results. This can help you deal with repeat repair problems and investigate individual employee based issues. You can also assign passwords and different hierarchical views of the information contained in Gateway to your employees, providing increased security for your company.