Maintenance Packages

from the UK’s leading service centre

Maintenance Packages

BIAS Technology has been providing first class maintenance to customers for over 12 years. Our comprehensive and flexible maintenance packages offer our customers complete peace of mind. If you have a specific requirement simply lets us know, and we can be tailor the right package to meet your requirements.

PACKAGES

What We Offer

Gold

  • Terms: 1,2, 3 or 5 Years
  • SLA: Same Day
  • Manufacturer Defect
  • Wear & Tear
  • Application Load Configure
  • Technical Support
  • Return Shipping
  • Repair Portal Access

Can include Physical Damage

Silver

  • Terms: 1,2, 3 or 5 Years
  • SLA: 3-5 Days
  • Manufacturer Defect
  • Wear & Tear
  • Application Load Configure
  • Technical Support
  • Return Shipping
  • Repair Portal Access

Can include Physical Damage

Bronze

  • Terms: 1,2, 3 or 5 Years
  • SLA: 5-7 Days
  • Manufacturer Defect
  • Wear & Tear
  • Application Load Configure
  • Technical Support
  • Return Shipping
  • Repair Portal Access

Can include Physical Damage

Voucher

  • Pre-Paid Voucher Repairs
  • Terms: 1 Voucher per Repair (no expiry date)
  • Variable Voucher Book Size
  • Variable Maintenace Coverage
  • SLA: 3-5 Days
  • Application Load Configure
  • Technical Support
  • Return Shipping

Fixed Price

  • Service – Return to Base.
  • SLA – Variable
  • Terms – n/a
  • Costs – Medium
  • Includes Physical Damage.
  • Additional –
    • One off quick turnaround.
    • Courier pickup.

Whats Included As Standard

We offer the most comprehensive service as standard to all our customers every time an equipment is sent to us. Below is what’s included.

  • All Faults Fixed; Not Just Those Reported.
  • Complete Health Check.
  • Batteries Fully Health Checked.
  • Dedicated Service Centre.
  • Fully Qualified Engineers.
  •  BIAS’s Xtend Program.
  • Helpdesk Support.
  • 90 Day Service Warranty*

Track Repair Status Online via Gateway

  • Complete Live tracking
  • Received and Booked in.
  • Accessory Tracking and Verfication.
  • Allocated to Engineer.
  • Work Carried Out and Parts Used.
  • Fully QA Checked and Signed Off.
  • Shipped with Tracking Information.
  • Automated Emails.
  • Access to our knowledge base.
  • Graded Knowledge Base for User Groups
  • Reset Procedures.
  • Loading/Upgrade Procedures.
  • How to configure.

BIAS’s Xtend Program

This program has been built up over many years using the experience of BIAS’s engineers. Many terminals that have been produced work adequately under normal operating conditions, but BIAS understands that this is sometimes not the case. With our Xtend modifications common faults that arise have been addressed, a solution found, documented and then referred to by all BIAS’s engineers.

This continually accessing and improving means that the end user gets a superior product out in the field that lasts longer and downtime is minimized.

Request a Maintenance Quote

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Frequently Asked Questions

Can I get a contract to cover different terminals?

Yes our system allows you to have different manfactureres and models on the same contract.

Can the contract cover different sites?

Yes the system can incorporate different sites. Each terminal will be assigned to different sites and will be returned to the saved shipping location.

Can I upgrade after signing up?

Yes, you can upgrade you packages at any time.

How long to the vouchers last?

There is no expiry date set on vouchers.

Any Other Questions?

Do you have any other questions about our Maintenace pacjanges then please contact us and we will get back to you as soon as possible