Gateway

Track Repairs & Maintenance Online

As part of our service we are happy to offer all of our customers direct access to our repair centre; The Gateway. It’s an easy to use, Java based application database providing useful management statistics to help our customers evaluate, manage their repairs/assets, but it doesn’t end there The Gateway can do so much more and is a vital addition to any customer or partners range of tools.
You simply log-in and enter the details about the faulty unit. Then the Gateway:

  • Organizes courier pick-up.
  • Manage and track your own courier details.
  • Tracks when unit is received.
  • Tracks if parts are replaced.
  • Management of damaged terminals and view images.
  • Assign PO’s directly to units if required.
  • Tracks when repairs are complete.
  • Tracks when unit is dispatched.
  • Logs ALL the data for management reports.
  • Aid BIAS in our self improvement plan, Kaizen.
  • Access to a knowledge base 24/7.

Simply send us a faulty unit by entering a serial number and fault description. It can then automatically organise the courier and generate the required paperwork for you. As soon as the faulty unit leaves your premises The Gateway enables you to track it through the whole repair procedure, live over the internet. It gives you the ability to see; when we have received your unit, when we replace parts, when we carry out component level repairs, when we have dispatched your unit and every individual stage on its journey back to you.

You can use The Gateway to access historic records of repaired units and produce graphical information of the results. This can help you deal with repeat repair problems and investigate individual employee based issues. You can also assign passwords and different hierarchical views of the information contained in Gateway to your employees, providing increased security for your company.

 

Knowledge Base

A new graded Knowledge Base Article system has been installed which is available 24/7 365 days a year. This allows users at different levels to choose which user has access to which articles. They are graded as follows:-

  • Grade 1 – User
  • Grade 2 – Team Leader
  • Grade 3 – Administrator

The Gateway - Knowledge Base Article and Kaizen

The Gateway – Knowledge Base Article and Kaizen

What is Kaizen?


Kaizen (Japanese for “improvement” or “change for the better”) refers to philosophy or practices that focus upon continuous improvement of processes in manufacturing, engineering, supporting business processes, and management. It has been applied in healthcare, psychotherapy, life-coaching, government, banking, and many other industries. When used in the business sense and applied to the workplace, kaizen refers to activities that continually improve all functions, and involves all employees from the CEO to the assembly line workers. It also applies to processes, such as purchasing and logistics, that cross organizational boundaries into the supply chain. By improving standardized activities and processes, kaizen aims to eliminate waste (see lean manufacturing). Kaizen was first implemented in several Japanese businesses after the Second World War, influenced in part by American business and quality management teachers who visited the country. It has since spread throughout the world and is now being implemented in many other venues besides just business and productivity.

This has been implement by adding a “Kaizen” button visible in the top menu. Users can add “Buggs”, “Suggestions” and even “Complaints”.

If you would like to try “The Gateway” then please contact sales for a demo login.