News and Events

BIAS Technology feature in local newspaper

Raising the bar by applying a little Bias

Bias Technology Support Ltd on Holton Heath Trading Park is a supplier and repairer of barcode equipment.
"We have sold barcode readers and mobile computers to blue-chip companies, and look after several thousand of their units," said managing director Paul Bartlett.
Bias was established when Paul Bartlett, Sean Allen and Stuart Pilkington-Way bought the assets of ITR Outsourcing in Poole, which went into liquidation in April 2008.
Paul Bartlett, who has a 50 per cent stake in the new company, says that the previous business collapsed under a pile of debt. "We pulled our belts in," he said. "We felt that if we cannot make a go of it nobody can."
And he continued: "We set our goal for the first year and we achieved this in three months."
The business, which provides brand-new and second-hand barcode equipment, now has contracts with several major blue-chip clients.
In the last 12 months, Bias, which has been awarded ISO9001 quality management accreditation, has grown from six to ten staff and is considering taking on an apprentice in the near future.
The company is still seeing an increase in business and expects to see this continue in 2010.

BIAS Gains ISO 9001:2008 Accreditation

As of 2nd February 2010 we're delighted to announce, that following an independent audit, BIAS Technology has been awarded ISO 9001 Accreditation. The quality of service we deliver has always been a critical factor for us, and now we can prove the quality of service that we provide. We have also demonstrated our ability to operate to rigorous regulatory and quality standards. We see this as just the starting point however, as the regular audits will aid us in the revision and improvement of our quality management systems.

BIAS 24/7 Onsite Support

A major high street food retailer required 24 hour, 7 days a week onsite support over the Christmas period. BIAS provided a van fully equipped with all the necessary hardware and software required fulfilling the obligation. Two engineers were put on stand by across this busy period and the system health checked before the onsite support commenced.

BIAS Wireless Hand Held Install and Integration

A major flaw in the compatibility between a large high street retailers old hand held terminals and their new site, consisting of an up to date Cisco wireless network and DOS terminals, requires new equipment to be found at very short notice. The hand held's need to be sourced, delivered and configured in a very short space of time. Hampered by only a partial configuration from the old system, network monitoring is required to obtain the custom mapping of keys. A lot of late nights and an engineer on-site all week resolve all of the problems.

BIAS Wireless Onsite Support

BIAS is called out on site to fix a wireless fault at a high street retailer main distribution centre. At the time of the initial call as much help is given over the phone, but more expertise is required. It is found that the fault not associated with mission critical equipment so a next day call out is organised. BIAS Engineers are onsite at 8:30am the following day. The problem is diagnosed and rectified. A summary of all work is carried out with a full report passed across next day. The customer then requested details on how to future proof the system from the same failure. BIAS gives its opinions.