Toiletries Manufacturer

An engineer was requested to visit the main warehouse where users were reporting issues with the hand held terminals.

From initial investigation and support over the phone it was believed to be a wireless issue. When the engineer arrived onsite and performed some initial testing there was no issue with the wireless, it was found there was a software/configuration issue with the hand held terminals. One terminal was returned to factory defaults and the software an configuration rebuilt completely to allow the terminal to operate correctly. Once tested this was applied to the entire fleet. One terminal was removed from site as it had a hardware fault and couldn’t be fixed. It was returned a few days later working straight out of the box as we know had their software and configurations.

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