Zebra EC50/EC55 Enterprise Computer

A NEW CATEGORY OF INDIVIDUALLY ASSIGNED EC50/EC55 ENTERPRISE MOBILE COMPUTERS

Introducing the EC50 and EC55 — the thinnest and lightest Zebra enterprise mobile computers yet with an integrated scanner. You get the best of all worlds — the true smartphone look and feel workers want in their business device, the durability for all-day everyday business, plus all the business features your workers need to drive personal productivity, collaboration and device value to a new high. And two models meet the needs of workers inside your facility and out in the field — the Wi-Fi-only EC50 or the Wi-Fi/cellular EC55. Validated by Microsoft Teams to now run the Walkie Talkie app.

GET A GAME CHANGING INCREASE IN INDIVIDUAL PRODUCTIVITY

Slip it in a pocket. Wear it in a holster. Turn it into a workstation, a two-way radio and a PBX mobile handset. Use an optional integrated scanner to capture barcodes. Easily navigate through apps on the 5 in. screen. Get the unmatched wired-quality Wi-Fi performance on voice and data apps – to keep workers connected and at peak productivity. And stay connected and productive anywhere – with the 4G LTE voice and data-enabled EC55.

SUPERCHARGE THE EC50/EC55 WITH MOBILITY DNA

When you choose the EC50/EC55, you get full Mobility DNA, the industry most evolved and extensive suite of advanced software tools that improve virtually every aspect of your devices. Give your workers new tools that enable faster and easier data capture. Improve device and network security with over 100 optional features you can add to Android. And drive device management time and cost to a new low.

GET UNMATCHED TOTAL BENEFITS OF OWNERSHIP

Save big — your EC50/EC55 devices deliver a TCO that is roughly half that of a consumer smartphone, with simplified management, long lifecycles and tools that boost productivity. OS security updates are available every day your devices are in service — up to eight years — with an optional Zebra OneCare support contract.

EC50 Enterprise Mobile Computer

NEW CATEGORY OF INDIVIDUALLY ASSIGNED MOBILE COMPUTER

The EC50 individually assigned enterprise mobile computer with integrated scanner is Zebra thinnest, lightest mobile computer yet. This comprehensive smartphone-style device is all business, to drive personal productivity and total benefits of ownership.

Dimensions

6.08 in. L x 2.99 in. W x 0.377 in. D

154.5 mm L x 76 mm W x 9.8 mm D

With extended battery

6.08 in. L x 2.99 in. W x 0.46 in. D

154.5 mm L x 76 mm W x 11.8 mm D

Operating System

Android 11; upgradeable to Android 14

Drop Spec

4 ft./1.2 m per MIL-STD-810G.

With protective boot: 5 ft./1.5 m per MIL-STD-810G to concrete across temperature range

 

Weight

6.1 oz./173 g to 6.46 oz./183 g (SKU dependent with standard battery)

 

CPU

Qualcomm SD660, 2.2 GHz Octa-core

 

Tumble Spec

300 tumbles, 1.6 ft./0.5 m; 500 tumbles, 1.6 ft./0.5 m with protective boot

Industry Use

healthcare

Healthcare

Retail

hospitality

Hospitality

EC55 Enterprise Mobile Computer

NEW CATEGORY OF INDIVIDUALLY ASSIGNED MOBILE COMPUTER

The EC55 Wi-Fi/cellular individually assigned enterprise mobile computer with integrated scanner is Zebra’s thinnest, lightest mobile computer yet. This device is always at your workers’ fingertips, ready to work whether your workers are inside your facility or out in the field.

Dimensions

6.08 in. L x 2.99 in. W x 0.377 in. D

154.5 mm L x 76 mm W x 9.8 mm D

 

With extended battery

6.08 in. L x 2.99 in. W x 0.46 in. D

154.5 mm L x 76 mm W x 11.8 mm D

Operating System

Android 11; upgradeable to Android 14

Drop Spec

4 ft./1.2 m per MIL-STD-810G.

With protective boot: 5 ft./1.5 m per MIL-STD-810G to concrete across temperature range

 

Weight

6.1 oz./173 g to 6.46 oz./183 g (SKU dependent with standard battery)

 

CPU

Qualcomm SD660, 2.2 GHz Octa-core

 

Tumble Spec

300 tumbles, 1.6 ft./0.5 m; 500 tumbles, 1.6 ft./0.5 m with protective boot

Industry Use

healthcare

Healthcare

Retail

field mobility

Field Mobility

hospitality

Hospitality

Request a Repair

If you have a problem with your Zebra EC50/EC55 then pleaase use the link below to get an online RMA

Request a Quote

Do you need a number of terminals. Let us know the hardware configuration and we’ll get back to as soon as possible.

5 + 14 =

Request Help

If you nned any technical assistance regarding your terminals then please dont hesitate to contact us.

11 + 5 =

Knowledge Base – Zebra EC50 and EC55

Soft Reset - Warm Boot

EC5x Soft Reset – Warm Boot

Perform a soft reset if applications stop working.
1. Press and hold the Power button until the menu appears.
2. Touch Restart.
The device reboots.

Hard Reset - Cold Boot

EC5x Hard Reset – Cold Boot

CAUTION: Performing a hard reset with a microSD card installed in the device may cause damage or data corruption to the microSD card. All un-saved data is lost after performing a hard reset.


Perform a hard reset if the device stops responding.


1.
Simultaneously press and hold the Power, Scan Button for at least four seconds.

2. When the screen turns off, release the buttons.
The device reboots

Enterprise Reset

EC5x Enterprise Reset

An Enterprise Reset erases all user data in the /data partition, including data in the primary storage locations (/sdcard and emulated storage).
Before performing an Enterprise Reset, provision all necessary configuration files and restore after the reset.
Perform Enterprise Reset using ADB.

Downloading the Enterprise Reset Package
To download the system update package:
1. Go to the Zebra Support & Downloads web site, www.zebra.com/support.
2. Download the Enterprise Reset file to a host computer. 

Using microSD Card

It is strongly recommended that prior to use, you must format the microSD card on the device.
1. Copy the Enterprise Reset zip file to the root of the microSD card.
• Copy the zip file to a microSD card using a host computer (see USB Communication for more  information) and then installing the microSD card into the device (see Replacing the microSD Card for more information).
• Connect the device with a microSD card already installed to the host computer and copy zip file to the microSD card. See USB Communication for more information. Disconnect the device from the host computer.
2. Press and hold the Power button until the menu appears.
3. Touch Reboot.
4. Touch OK. The device resets.
5. Press and hold the Scan Button/Trigger until the device vibrates. The System Recovery screen appears.
6. Press the Up and Down buttons to navigate to apply from sdcard.
7. Press the Enter button.
8. Press the Up and Down buttons to navigate to apply from adb.
9. Press Enter.
10.Use the Up and Down buttons to navigate to Full OTA Package or Diff OTA Package.
11.Press the Enter button.
12.Use the Up and Down buttons to navigate to the Enterprise Reset file.
13.Press the Power button. The Enterprise Reset occurs and then the device returns to the Recovery screen.
14.Press the Power button.

Using ADB

To perform an Enterprise Reset using ADB:

1. On the device, swipe down from the Status bar to open the Quick Access panel and then touch .
2. Touch System > Developer options.
3. Slide the switch to the ON position.
4. Touch USB Debugging. A check appears in the check box. The Allow USB debugging? dialog box appears.
5. Touch OK.
6. On the host computer, open a command prompt window and type: adb devices. The following displays: List of devices attached XXXXXXXXXXXXXXX device (where XXXXXXXXXXXXXXX is the device number). NOTE: If device number does not appear, ensure that ADB drivers are installed properly.
7. Type: adb reboot recovery
8. Press Enter. The System Recovery screen appears.
9. Press the Up and Down buttons to navigate to apply from adb.
10.Press Enter.
11.Use the Up and Down buttons to navigate to Full OTA Package or Diff OTA Package.
12.Press Enter.
13.On the host computer command prompt window type: adb sideload where: = the path and filename of the zip file.
14.Press Enter. The Enterprise Reset package installs and then the Recovery screen appears.
15.Press the Enter button to reboot the device.

Factory Reset

EC5x Factory Reset

A Factory Reset erases all data in the /data and /enterprise partitions in internal storage and clears all
device settings. A Factory Reset returns the device to the last installed operating system image. To revert to a
previous operating system version, re-install that operating system image. See Performing a System Update
for more information.
Downloading the Factory Reset Package
To download the Factory Reset package:
1. Go to the Zebra Support & Downloads web site, www.zebra.com/support.
2. Download the appropriate Factory Reset file to a host computer.

Using microSD Card

1. Copy the Factory Reset zip file to the root of the microSD card.
• Copy the zip file to a microSD card using a host computer (see USB Communication for more information) and then installing the microSD card into the device (see Replacing the microSD Card for more information).
• Connect the device with a microSD card already installed to the host computer and copy zip file to the microSD card. See USB Communication for more information. Disconnect the device from the host computer.

2. Press and hold the Power button until the menu appears.
3. Touch Reboot.
4. Touch OK. The device resets.
5. Press and hold the Scan Button/Trigger until the device vibrates. The System Recovery screen appears.
6. Press the Up and Down buttons to navigate to apply from sdcard.
7. Press the Enter button.
8. Use the Up and Down buttons to navigate to Full OTA Package or Diff OTA Package.
9. Press the Enter button.
10.Use the Up and Down buttons to navigate to the Factory Reset file.
11.Press the Power button. The Factory Reset occurs and then the device returns to the Recovery screen.
12.Press the Power button.

Using ADB

To perform an Factory Reset using ADB:
1. On the device, swipe down from the Status bar to open the Quick Access panel and then touch .
2. Touch System > Developer options.
3. Slide the switch to the ON position.
4. Touch USB Debugging. A check appears in the check box. The Allow USB debugging? dialog box
appears.
5. Touch OK.
6. On the host computer, open a command prompt window and use the adb command:
adb devices.
The following displays:
List of devices attached
XXXXXXXXXXXXXXX device (where XXXXXXXXXXXXXXX is the device number).
NOTE: If device number does not appear, ensure that ADB drivers are installed properly.
7. Type:
adb reboot recovery
8. Press Enter. The System Recovery screen appears.
9. Press the Up and Down buttons to navigate to apply from adb.
10.Press Enter.
11.Use the Up and Down buttons to navigate to Full OTA Package or Diff OTA Package.
12.Press Enter.