Frequently Asked Questions

Some of the question that customers ask

Knowledge Base -Zebra MC9300

Soft Reset - Warm Boot
MC9300 Soft Reset – Warm Boot

Perform a soft reset if applications stop working.
1. Press and hold the Power button until the menu appears.
2. Touch Restart.
The device reboots.

Hard Reset - Cold Boot

MC9300 Hard Reset – Cold Boot

CAUTION: Performing a hard reset with a microSD card installed in the device may cause damage or data corruption to the microSD card. All un-saved data is lost after performing a hard reset.


Perform a hard reset if the device stops responding.


1. Simultaneously press the Power, Center Scan and Trigger buttons for at least four seconds.
2. When the screen turns off, release the buttons.
The device reboots

Enterprise Reset

MC9300 Enterprise Reset

An Enterprise Reset erases all user data in the /data partition, including data in the primary storage locations (/sdcard and emulated storage).
Before performing an Enterprise Reset, provision all necessary configuration files and restore after the reset.
Perform Enterprise Reset using ADB.

Downloading the Enterprise Reset Package
To download the system update package:
1. Go to the Zebra Support & Downloads web site, www.zebra.com/support.
2. Download the Enterprise Reset file to a host computer. 

Using microSD Card

It is strongly recommended that prior to use, you must format the microSD card on the device.
1. Copy the Enterprise Reset zip file to the root of the microSD card.
• Copy the zip file to a microSD card using a host computer (see USB Communication for more  information) and then installing the microSD card into the device (see Replacing the microSD Card for more information).
• Connect the device with a microSD card already installed to the host computer and copy zip file to the microSD card. See USB Communication for more information. Disconnect the device from the host computer.
2. Press and hold the Power button until the menu appears.
3. Touch Reboot.
4. Touch OK. The device resets.
5. Press and hold the Trigger button until the device vibrates. The System Recovery screen appears.
6. Press the Up and Down buttons to navigate to apply from sdcard.
7. Press the Enter button.
8. Press the Up and Down buttons to navigate to apply from adb.
9. Press Enter.
10.Use the Up and Down buttons to navigate to Full OTA Package or Diff OTA Package.
11.Press the Enter button.
12.Use the Up and Down buttons to navigate to the Enterprise Reset file.
13.Press the Power button. The Enterprise Reset occurs and then the device returns to the Recovery screen.
14.Press the Power button.

Using ADB

To perform an Enterprise Reset using ADB:

1. On the device, swipe down from the Status bar to open the Quick Access panel and then touch .
2. Touch System > Developer options.
3. Slide the switch to the ON position.
4. Touch USB Debugging. A check appears in the check box. The Allow USB debugging? dialog box appears.
5. Touch OK.
6. On the host computer, open a command prompt window and type: adb devices. The following displays: List of devices attached XXXXXXXXXXXXXXX device (where XXXXXXXXXXXXXXX is the device number). NOTE: If device number does not appear, ensure that ADB drivers are installed properly.
7. Type: adb reboot recovery
8. Press Enter. The System Recovery screen appears.
9. Press the Up and Down buttons to navigate to apply from adb.
10.Press Enter.
11.Use the Up and Down buttons to navigate to Full OTA Package or Diff OTA Package.
12.Press Enter.
13.On the host computer command prompt window type: adb sideload where: = the path and filename of the zip file.
14.Press Enter. The Enterprise Reset package installs and then the Recovery screen appears.
15.Press the Enter button to reboot the device.

Factory Reset

MC9300 Factory Reset

A Factory Reset erases all data in the /data and /enterprise partitions in internal storage and clears all
device settings. A Factory Reset returns the device to the last installed operating system image. To revert to a
previous operating system version, re-install that operating system image. See Performing a System Update
for more information.
Downloading the Factory Reset Package
To download the Factory Reset package:
1. Go to the Zebra Support & Downloads web site, www.zebra.com/support.
2. Download the appropriate Factory Reset file to a host computer.

Using microSD Card

1. Copy the Factory Reset zip file to the root of the microSD card.
• Copy the zip file to a microSD card using a host computer (see USB Communication for more information) and then installing the microSD card into the device (see Replacing the microSD Card for more information).
• Connect the device with a microSD card already installed to the host computer and copy zip file to the microSD card. See USB Communication for more information. Disconnect the device from the host computer.

2. Press and hold the Power button until the menu appears.
3. Touch Reboot.
4. Touch OK. The device resets.
5. Press and hold the Trigger button until the device vibrates. The System Recovery screen appears.
6. Press the Up and Down buttons to navigate to apply from sdcard.
7. Press the Enter button.
8. Use the Up and Down buttons to navigate to Full OTA Package or Diff OTA Package.
9. Press the Enter button.
10.Use the Up and Down buttons to navigate to the Factory Reset file.
11.Press the Power button. The Factory Reset occurs and then the device returns to the Recovery screen.
12.Press the Power button.

Using ADB

To perform an Factory Reset using ADB:
1. On the device, swipe down from the Status bar to open the Quick Access panel and then touch .
2. Touch System > Developer options.
3. Slide the switch to the ON position.
4. Touch USB Debugging. A check appears in the check box. The Allow USB debugging? dialog box
appears.
5. Touch OK.
6. On the host computer, open a command prompt window and use the adb command:
adb devices.
The following displays:
List of devices attached
XXXXXXXXXXXXXXX device (where XXXXXXXXXXXXXXX is the device number).
NOTE: If device number does not appear, ensure that ADB drivers are installed properly.
7. Type:
adb reboot recovery
8. Press Enter. The System Recovery screen appears.
9. Press the Up and Down buttons to navigate to apply from adb.
10.Press Enter.
11.Use the Up and Down buttons to navigate to Full OTA Package or Diff OTA Package.
12.Press Enter.

 

Knowledge Base – Zebra MC9200 / MC92N0

Soft Reset - Warm Boot

MC9200-G Soft Reset – Warm Boot

1. Press and hold Power Button for 5 seconds  2. Release the Power Button once the Motorola splash screen appears.

Hard Reset - Cold Boot

MC9200-G Hard Reset – Cold Boot

1. Press and hold the Power Button until a Menu appears.
2. Select the Safe Battery Swap option.
3. Press the primary battery release, to partially eject the battery from the device.
4. With the battery partially released, press and release the Power Button and the handle trigger.
5. Push the battery back in, one audible click can be heard as the battery is inserted.

Factory Reset

MC9200-G Factory Reset

1. Copy necassary clean boot files to Temp folder on device and execute while in cradle.

2. Copy clean boot files to SD card, execute a cold boot, hold trigger during boot.

Knowledge Base -Zebra MC3300

Soft Reset - Warm Boot

MC3300 Soft Reset – Warm Boot

Perform a soft reset if applications stop working.
1. Press and hold the Power button until the menu appears.
2. Touch Restart.
The device reboots.

Hard Reset - Cold Boot

MC3300 Hard Reset – Cold Boot

CAUTION: Performing a hard reset with a microSD card installed in the device may cause damage or data corruption to the microSD card. All un-saved data is lost after performing a hard reset.


Perform a hard reset if the device stops responding.


1. Simultaneously press and hold the Power button, 1 and 9 keys for five seconds.
2. When the screen turns off, release the buttons.
The device reboots

Enterprise Reset

MC9300 Enterprise Reset

An Enterprise Reset erases all user data in the /data partition, including data in the primary storage locations (/sdcard and emulated storage).
Before performing an Enterprise Reset, provision all necessary configuration files and restore after the reset.
Perform Enterprise Reset using ADB.

Downloading the Enterprise Reset Package
To download the system update package:
1. Go to the Zebra Support & Downloads web site, www.zebra.com/support.
2. Download the Enterprise Reset file to a host computer. 

Using microSD Card

It is strongly recommended that prior to use, you must format the microSD card on the device.
1. Copy the Enterprise Reset zip file to the root of the microSD card.
• Copy the zip file to a microSD card using a host computer (see USB Communication for more  information) and then installing the microSD card into the device (see Replacing the microSD Card for more information).
• Connect the device with a microSD card already installed to the host computer and copy zip file to the microSD card. See USB Communication for more information. Disconnect the device from the host computer.
2. Press and hold the Power button until the menu appears.
3. Touch Reboot.
4. Touch OK. The device resets.
5. Press and hold the Trigger button until the device vibrates. The System Recovery screen appears.
6. Press the Up and Down buttons to navigate to apply from sdcard.
7. Press the Enter button.
8. Press the Up and Down buttons to navigate to apply from adb.
9. Press Enter.
10.Use the Up and Down buttons to navigate to Full OTA Package or Diff OTA Package.
11.Press the Enter button.
12.Use the Up and Down buttons to navigate to the Enterprise Reset file.
13.Press the Power button. The Enterprise Reset occurs and then the device returns to the Recovery screen.
14.Press the Power button.

Using ADB

To perform an Enterprise Reset using ADB:

1. On the device, swipe down from the Status bar to open the Quick Access panel and then touch .
2. Touch System > Developer options.
3. Slide the switch to the ON position.
4. Touch USB Debugging. A check appears in the check box. The Allow USB debugging? dialog box appears.
5. Touch OK.
6. On the host computer, open a command prompt window and type: adb devices. The following displays: List of devices attached XXXXXXXXXXXXXXX device (where XXXXXXXXXXXXXXX is the device number). NOTE: If device number does not appear, ensure that ADB drivers are installed properly.
7. Type: adb reboot recovery
8. Press Enter. The System Recovery screen appears.
9. Press the Up and Down buttons to navigate to apply from adb.
10.Press Enter.
11.Use the Up and Down buttons to navigate to Full OTA Package or Diff OTA Package.
12.Press Enter.
13.On the host computer command prompt window type: adb sideload where: = the path and filename of the zip file.
14.Press Enter. The Enterprise Reset package installs and then the Recovery screen appears.
15.Press the Enter button to reboot the device.

Factory Reset

MC9300 Factory Reset

A Factory Reset erases all data in the /data and /enterprise partitions in internal storage and clears all
device settings. A Factory Reset returns the device to the last installed operating system image. To revert to a
previous operating system version, re-install that operating system image. See Performing a System Update
for more information.
Downloading the Factory Reset Package
To download the Factory Reset package:
1. Go to the Zebra Support & Downloads web site, www.zebra.com/support.
2. Download the appropriate Factory Reset file to a host computer.

Using microSD Card

1. Copy the Factory Reset zip file to the root of the microSD card.
• Copy the zip file to a microSD card using a host computer (see USB Communication for more information) and then installing the microSD card into the device (see Replacing the microSD Card for more information).
• Connect the device with a microSD card already installed to the host computer and copy zip file to the microSD card. See USB Communication for more information. Disconnect the device from the host computer.

2. Press and hold the Power button until the menu appears.
3. Touch Reboot.
4. Touch OK. The device resets.
5. Press and hold the Trigger button until the device vibrates. The System Recovery screen appears.
6. Press the Up and Down buttons to navigate to apply from sdcard.
7. Press the Enter button.
8. Use the Up and Down buttons to navigate to Full OTA Package or Diff OTA Package.
9. Press the Enter button.
10.Use the Up and Down buttons to navigate to the Factory Reset file.
11.Press the Power button. The Factory Reset occurs and then the device returns to the Recovery screen.
12.Press the Power button.

Using ADB

To perform an Factory Reset using ADB:
1. On the device, swipe down from the Status bar to open the Quick Access panel and then touch .
2. Touch System > Developer options.
3. Slide the switch to the ON position.
4. Touch USB Debugging. A check appears in the check box. The Allow USB debugging? dialog box
appears.
5. Touch OK.
6. On the host computer, open a command prompt window and use the adb command:
adb devices.
The following displays:
List of devices attached
XXXXXXXXXXXXXXX device (where XXXXXXXXXXXXXXX is the device number).
NOTE: If device number does not appear, ensure that ADB drivers are installed properly.
7. Type:
adb reboot recovery
8. Press Enter. The System Recovery screen appears.
9. Press the Up and Down buttons to navigate to apply from adb.
10.Press Enter.
11.Use the Up and Down buttons to navigate to Full OTA Package or Diff OTA Package.
12.Press Enter.

 

Maintenance

Can I get a contract to cover different terminals?

Yes our system allows you to have different manfactureres and models on the same contract.

Can the contract cover different sites?

Yes the system can incorporate different sites. Each terminal will be assigned to different sites and will be returned to the saved shipping location.

Can I upgrade after signing up?

Yes, you can upgrade you packages at any time.

How long to the vouchers last?

There is no expiry date set on vouchers.

Any Other Questions?

Do you have any other questions about our Maintenace pacjanges then please contact us and we will get back to you as soon as possible

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