Request an RMA
Return Material Authorisation Form. This is where you can get an RMA at any time and get an RMA number.
Please use the below form for booking equipment in for repair.
By providing as much detail as possible it will help us track the equipment easily and allow our engineers to quickly find the fault/s reported.
Once the form has been completed a unique RMA number will appear on screen, please note this number on the package when you are ready to ship the units to us. A confirmation email will also be sent to the email address provided as well as our operations department containing the equipment details and the RMA number allocated.
Deregister any devices that are registered with Google’s Android Zero Touch Service before sending to Repair depot.
If a Product is registered with Google’s Android Zero Touch Service, it is Customer and/or End-User Customer’s responsibility to deregister such Product from the Google Android Zero Touch Service portal prior to returning the Product to BIAS. BIAS will not be responsible for any delay in Turnaround Time of the repair of such Product, if either the Customer or the End-User Customer fails to deregister the Product prior to returning the Product to BIAS for repair. BIAS will attempt to contact Company at the contact information provided by Company a total of 3 times either by phone call or email to inform Company of the delay of the repair to device(s) due to Company s failure to deregister its device(s).
If BIAS cannot fully test the terminal due to Google’s Android Zero Touch Service, then the terminal will not be covered under the 90 warranty period.