SLA Analysis
Measuring Results
Service Warranty Analysis
The Service Warranties for 2019 were fully tracked so we could continually make improvements to our services. Below shows a brief overview of what category the returned service warranty repairs (6.33%) fell into once they had been assessed by an engineer. As you can see the majority of the issues are outside of our control with only 24.67% of the 6.33% of repairs being true service warranties (1.57%)
- No Fault Found 13.22%
- Physical Damage 45.39%
- New Faults 16.52%
- Service Warranty 24.87%
Overall True Service Warranties
The final account of service warranties against the complete throughput of repairs through the service centre is as follows:-
- Service Warranties Complete 2019 1.57%
- Service Warranties Current 2020 (updated 12/5/2020) 0.95%