Zebra TC72 WLAN and TC77 WWAN Touch Computers

THE ULTIMATE IN ULTRA-RUGGED ENTERPRISE-CLASS ALL TOUCH COMPUTING INSIDE THE FOUR WALLS AND OUTDOORS

The TC72 and TC77 Android Touch Computers builds on the highly successful TC70/TC75 Series family to create the ultimate ultra-rugged all-touch computer for all workers inside or outside the four walls — a smartphone experience for maximum simplicity, the ultimate in rugged construction, complete cellular network flexibility, and a new platform offering more capabilities than any other device in this class for maximum staff enablement. Validated by Microsoft Teams to now run the Walkie Talkie app.

THE ULTIMATE IN TECHNOLOGY ADVANCEMENTS

The TC72 and TC77 have it all: maximum computing power; rich locationing support; power-saving faster WiFi connections; superior barcode capture; high-quality voice; a 13 MP colour rear camera for photos and videos; a front-facing 5 MP colour camera for video calls and more; user-generated soft keys for one-touch access to the most frequently used features and more.

THE ULTIMATE RUGGED DESIGN

The TC72 and TC77 are designed to withstand years of the toughest conditions. The device is virtually waterproof, drop-proof, dust-proof and tumble-proof, with a Gorilla Glass touch panel and imager window that offer maximum scratch-resistance and shatter proofing.

FOUR NEW MOBILITY DNA APPS

Get the ultimate in value-add features. Get dependably superior WiFi connections with WorryFree WiFi. Easily identify and remove ageing mobile computer batteries before they impact workforce productivity with PowerPrecision Console. LifeGuard new Analytics brings end-to-end revolutionary control over the OS update process. And StageNow new Restricted Mode allows you to control access to Google Mobile Services — an industry first.

TC72 Touch Computer 

THE ULTRA-RUGGED ALL-TOUCH COMPUTER

At the edge of your business are your front line workers that spend their days face-to-face serving the important asset in your company — your customers. Now, there a device designed to take staff enablement and customer service to the next level by delivering everything your workers need to achieve peak efficiency, with trouble-free reliability — the TC72 Android all-touch computer.

Dimensions

6.3 in. L x 3.3 in. W x 1.1 in. D

161 mm L x 84 mm W x 28 mm D

Operating System

Android 11; upgradeable to Android 14

Drop Spec

Multiple 6 ft./1.8 m drop to concrete across full operating temperature range, multiple 8 ft. / 2.4 m drop to concrete at room temperature per MIL-STD 810G

 

Weight

13.3 oz. / 376g

 

CPU

Qualcomm Snapdragon™ 660 octa-core, 2.2 GHz

 

Tumble Spec

2,000 3.2 ft./1.0 m tumbles; meets and exceeds IEC tumble specifications

Industry Use

Retail

maunufacturing

Manufacturing

warehousing

Warehousing

TC77 Ultra-Rugged Touch Computer

THE ULTIMATE USER EXPERIENCE BUILT TO LAST

At the edge of your business are your front line workers that spend their days in the field, face-to-face serving the important asset in your company — your customers. Now, there a device designed to take staff enablement and customer service to the next level by delivering everything your workers need to achieve peak efficiency, with trouble-free reliability — the TC77 Android Touch Computer.

Dimensions

6.3 in. L x 3.3 in. W x 1.1 in. D

161 mm L x 84 mm W x 28 mm D

Operating System

Android 11; upgradeable to Android 14

Drop Spec

Multiple 6 ft./1.8 m drop to concrete across full operating temperature range, multiple 8 ft. / 2.4 m drop to concrete at room temperature per MIL-STD 810G

 

Weight

13.3 oz. / 376g

 

CPU

Qualcomm Snapdragon™ 660 octa-core, 2.2 GHz

 

Tumble Spec

2,000 3.2 ft./1.0 m tumbles; meets and exceeds IEC tumble specifications

Industry Use

transportation

Transportation

field mobility

Field Mobility

location

Location Services

Request a Repair

If you have a problem with your Zebra TC72 or TC77 then pleaase use the link below to get an online RMA

Request a Quote

Do you need a number of terminals. Let us know the hardware configuration and we’ll get back to as soon as possible.

1 + 3 =

Request Help

If you need any technical assistance regarding your terminals then please dont hesitate to contact us.

7 + 13 =

Knowledge Base – Zebra TC72 and TC77

Soft Reset - Warm Boot

TC72 and TC77 Soft Reset – Warm Boot

Perform a soft reset if applications stop working.
1. Press and hold the Power button until the menu appears.
2. Touch Restart.
The device reboots.

Hard Reset - Cold Boot

TC72 and TC77 Hard Reset – Cold Boot

CAUTION: Performing a hard reset with a microSD card installed in the device may cause damage or data corruption to the microSD card. All un-saved data is lost after performing a hard reset.


Perform a hard reset if the device stops responding.


1.
Simultaneously press and hold the Power, Scan Button for at least four seconds.

2. When the screen turns off, release the buttons.
The device reboots

Enterprise Reset

TC72 and TC77 Enterprise Reset

An Enterprise Reset erases all user data in the /data partition, including data in the primary storage locations (/sdcard and emulated storage).
Before performing an Enterprise Reset, provision all necessary configuration files and restore after the reset.
Perform Enterprise Reset using ADB.

Downloading the Enterprise Reset Package
To download the system update package:
1. Go to the Zebra Support & Downloads web site, www.zebra.com/support.
2. Download the Enterprise Reset file to a host computer. 

Using microSD Card

It is strongly recommended that prior to use, you must format the microSD card on the device.
1. Copy the Enterprise Reset zip file to the root of the microSD card.
• Copy the zip file to a microSD card using a host computer (see USB Communication for more  information) and then installing the microSD card into the device (see Replacing the microSD Card for more information).
• Connect the device with a microSD card already installed to the host computer and copy zip file to the microSD card. See USB Communication for more information. Disconnect the device from the host computer.
2. Press and hold the Power button until the menu appears.
3. Touch Reboot.
4. Touch OK. The device resets.
5. Press and hold the Scan Button until the device vibrates. The System Recovery screen appears.
6. Press the Up and Down buttons to navigate to apply from sdcard.
7. Press the Enter button.
8. Press the Up and Down buttons to navigate to apply from adb.
9. Press Enter.
10.Use the Up and Down buttons to navigate to Full OTA Package or Diff OTA Package.
11.Press the Enter button.
12.Use the Up and Down buttons to navigate to the Enterprise Reset file.
13.Press the Power button. The Enterprise Reset occurs and then the device returns to the Recovery screen.
14.Press the Power button.

Using ADB

To perform an Enterprise Reset using ADB:

1. On the device, swipe down from the Status bar to open the Quick Access panel and then touch .
2. Touch System > Developer options.
3. Slide the switch to the ON position.
4. Touch USB Debugging. A check appears in the check box. The Allow USB debugging? dialog box appears.
5. Touch OK.
6. On the host computer, open a command prompt window and type: adb devices. The following displays: List of devices attached XXXXXXXXXXXXXXX device (where XXXXXXXXXXXXXXX is the device number). NOTE: If device number does not appear, ensure that ADB drivers are installed properly.
7. Type: adb reboot recovery
8. Press Enter. The System Recovery screen appears.
9. Press the Up and Down buttons to navigate to apply from adb.
10.Press Enter.
11.Use the Up and Down buttons to navigate to Full OTA Package or Diff OTA Package.
12.Press Enter.
13.On the host computer command prompt window type: adb sideload where: = the path and filename of the zip file.
14.Press Enter. The Enterprise Reset package installs and then the Recovery screen appears.
15.Press the Enter button to reboot the device.

Factory Reset

TC72 and TC77 Factory Reset

A Factory Reset erases all data in the /data and /enterprise partitions in internal storage and clears all
device settings. A Factory Reset returns the device to the last installed operating system image. To revert to a
previous operating system version, re-install that operating system image. See Performing a System Update
for more information.
Downloading the Factory Reset Package
To download the Factory Reset package:
1. Go to the Zebra Support & Downloads web site, www.zebra.com/support.
2. Download the appropriate Factory Reset file to a host computer.

Using microSD Card

1. Copy the Factory Reset zip file to the root of the microSD card.
• Copy the zip file to a microSD card using a host computer (see USB Communication for more information) and then installing the microSD card into the device (see Replacing the microSD Card for more information).
• Connect the device with a microSD card already installed to the host computer and copy zip file to the microSD card. See USB Communication for more information. Disconnect the device from the host computer.

2. Press and hold the Power button until the menu appears.
3. Touch Reboot.
4. Touch OK. The device resets.
5. Press and hold the Scan Button until the device vibrates. The System Recovery screen appears.
6. Press the Up and Down buttons to navigate to apply from sdcard.
7. Press the Enter button.
8. Use the Up and Down buttons to navigate to Full OTA Package or Diff OTA Package.
9. Press the Enter button.
10.Use the Up and Down buttons to navigate to the Factory Reset file.
11.Press the Power button. The Factory Reset occurs and then the device returns to the Recovery screen.
12.Press the Power button.

Using ADB

To perform an Factory Reset using ADB:
1. On the device, swipe down from the Status bar to open the Quick Access panel and then touch .
2. Touch System > Developer options.
3. Slide the switch to the ON position.
4. Touch USB Debugging. A check appears in the check box. The Allow USB debugging? dialog box
appears.
5. Touch OK.
6. On the host computer, open a command prompt window and use the adb command:
adb devices.
The following displays:
List of devices attached
XXXXXXXXXXXXXXX device (where XXXXXXXXXXXXXXX is the device number).
NOTE: If device number does not appear, ensure that ADB drivers are installed properly.
7. Type:
adb reboot recovery
8. Press Enter. The System Recovery screen appears.
9. Press the Up and Down buttons to navigate to apply from adb.
10.Press Enter.
11.Use the Up and Down buttons to navigate to Full OTA Package or Diff OTA Package.
12.Press Enter.