Zebra EC30 Enterprise Companion

THE ULTIMATE DEVICE FOR ALL OF YOUR UNCONNECTED WORKERS

For associates without mobile voice and data, the simple act of locating a supervisor to answer a question or looking up item availability can take minutes, putting service quality and sales at risk. Introducing the EC30, the right-priced mobile device with the right mobile connections for today’s unconnected associates. This small, lightweight and durable device offers the mobile voice and data features your associates need to bring a new level of efficiency and accuracy to core everyday tasks. Validated by Microsoft Teams to now run the Walkie Talkie app.

ULTRA-PORTABLE, POCKETABLE, WEARABLE — AND DURABLE

Weighing 110g and just 14mm thick, the EC30 is easily tucked in a pocket, safely and comfortably worn on a lanyard, clipped on a uniform, worn on a holster or arm band and more. And you can drop it on the floor, spill water on it, use it in a dusty backroom and even clean it between shifts — or after use in areas like the deli.

THE RIGHT MOBILE VOICE AND DATA FEATURES FOR YOUR UNCONNECTED WORKERS

Boost productivity with all the right features. Walkie talkie-style push-to-talk service. Secure text messaging. Cordless desk phone functionality to answer incoming PBX calls. Scan virtually any 1D or 2D barcode in practically any condition to perform core tasks faster and more efficiently. It’s all possible with the EC30.

EXTRAORDINARY VALUE WITH MOBILITY DNA — ONLY FROM ZEBRA

18 Mobility DNA value-add applications put the EC30 in a class of its own for ease-of-use, manageability, performance, security and application development simplicity — and many of the applications are pre-loaded and ready to use at no cost.

EC30 Enterprise Companion

Introducing the EC30, the right-priced mobile device with the right mobile connections for today’s unconnected associates. The EC30 is specially designed for portability — it’s small, lightweight and durable — and delivers comprehensive voice and data capabilities including secure messaging and 1D/2D barcode scanning. Modify your current line-of business applications to extend core features suitable for display on the 3-inch screen.

Dimensions

4.5 in. W x 2.2 in. H x 0.55 in. D

114 mm W x 57 mm H x 14 mm D

Operating System

Android 11; upgradeable to Android 12

Drop Spec

4 ft./1.2 m drops to smooth concrete across operating temperature

 

Weight

3.88 oz./110 g

 

CPU

Qualcomm Snapdragon™ 660 octa-core, 2.2 GHz

 

Tumble Spec

1,000 1.6 ft./0.5 m tumbles

Industry Use

Retail

hospitality

Hospitality

Request a Repair

If you have a problem with your Zebra EC30 then pleaase use the link below to get an online RMA

Request a Quote

Do you need a number of terminals. Let us know the hardware configuration and we’ll get back to as soon as possible.

8 + 2 =

Request Help

If you need any technical assistance regarding your terminals then please dont hesitate to contact us.

15 + 7 =

Knowledge Base – Zebra EC30

Soft Reset - Warm Boot

EC30 Soft Reset – Warm Boot

Perform a soft reset if applications stop working.
1. Press and hold the Power button until the menu appears.
2. Touch Restart.
The device reboots.

Hard Reset - Cold Boot

EC30 Hard Reset – Cold Boot

CAUTION: Performing a hard reset with a microSD card installed in the device may cause damage or data corruption to the microSD card. All un-saved data is lost after performing a hard reset.


Perform a hard reset if the device stops responding.


1.
Simultaneously press and hold the Power, Scan Button for at least four seconds.

2. When the screen turns off, release the buttons.
The device reboots

Enterprise Reset

EC30 Enterprise Reset

An Enterprise Reset erases all user data in the /data partition, including data in the primary storage locations (/sdcard and emulated storage).
Before performing an Enterprise Reset, provision all necessary configuration files and restore after the reset.
Perform Enterprise Reset using ADB.

Downloading the Enterprise Reset Package
To download the system update package:
1. Go to the Zebra Support & Downloads web site, www.zebra.com/support.
2. Download the Enterprise Reset file to a host computer. 

Using microSD Card

It is strongly recommended that prior to use, you must format the microSD card on the device.
1. Copy the Enterprise Reset zip file to the root of the microSD card.
• Copy the zip file to a microSD card using a host computer (see USB Communication for more  information) and then installing the microSD card into the device (see Replacing the microSD Card for more information).
• Connect the device with a microSD card already installed to the host computer and copy zip file to the microSD card. See USB Communication for more information. Disconnect the device from the host computer.
2. Press and hold the Power button until the menu appears.
3. Touch Reboot.
4. Touch OK. The device resets.
5. Press and hold the Scan Button until the device vibrates. The System Recovery screen appears.
6. Press the Up and Down buttons to navigate to apply from sdcard.
7. Press the Enter button.
8. Press the Up and Down buttons to navigate to apply from adb.
9. Press Enter.
10.Use the Up and Down buttons to navigate to Full OTA Package or Diff OTA Package.
11.Press the Enter button.
12.Use the Up and Down buttons to navigate to the Enterprise Reset file.
13.Press the Power button. The Enterprise Reset occurs and then the device returns to the Recovery screen.
14.Press the Power button.

Using ADB

To perform an Enterprise Reset using ADB:

1. On the device, swipe down from the Status bar to open the Quick Access panel and then touch .
2. Touch System > Developer options.
3. Slide the switch to the ON position.
4. Touch USB Debugging. A check appears in the check box. The Allow USB debugging? dialog box appears.
5. Touch OK.
6. On the host computer, open a command prompt window and type: adb devices. The following displays: List of devices attached XXXXXXXXXXXXXXX device (where XXXXXXXXXXXXXXX is the device number). NOTE: If device number does not appear, ensure that ADB drivers are installed properly.
7. Type: adb reboot recovery
8. Press Enter. The System Recovery screen appears.
9. Press the Up and Down buttons to navigate to apply from adb.
10.Press Enter.
11.Use the Up and Down buttons to navigate to Full OTA Package or Diff OTA Package.
12.Press Enter.
13.On the host computer command prompt window type: adb sideload where: = the path and filename of the zip file.
14.Press Enter. The Enterprise Reset package installs and then the Recovery screen appears.
15.Press the Enter button to reboot the device.

Factory Reset

EC30 Factory Reset

A Factory Reset erases all data in the /data and /enterprise partitions in internal storage and clears all
device settings. A Factory Reset returns the device to the last installed operating system image. To revert to a
previous operating system version, re-install that operating system image. See Performing a System Update
for more information.
Downloading the Factory Reset Package
To download the Factory Reset package:
1. Go to the Zebra Support & Downloads web site, www.zebra.com/support.
2. Download the appropriate Factory Reset file to a host computer.

Using microSD Card

1. Copy the Factory Reset zip file to the root of the microSD card.
• Copy the zip file to a microSD card using a host computer (see USB Communication for more information) and then installing the microSD card into the device (see Replacing the microSD Card for more information).
• Connect the device with a microSD card already installed to the host computer and copy zip file to the microSD card. See USB Communication for more information. Disconnect the device from the host computer.

2. Press and hold the Power button until the menu appears.
3. Touch Reboot.
4. Touch OK. The device resets.
5. Press and hold the Scan Button until the device vibrates. The System Recovery screen appears.
6. Press the Up and Down buttons to navigate to apply from sdcard.
7. Press the Enter button.
8. Use the Up and Down buttons to navigate to Full OTA Package or Diff OTA Package.
9. Press the Enter button.
10.Use the Up and Down buttons to navigate to the Factory Reset file.
11.Press the Power button. The Factory Reset occurs and then the device returns to the Recovery screen.
12.Press the Power button.

Using ADB

To perform an Factory Reset using ADB:
1. On the device, swipe down from the Status bar to open the Quick Access panel and then touch .
2. Touch System > Developer options.
3. Slide the switch to the ON position.
4. Touch USB Debugging. A check appears in the check box. The Allow USB debugging? dialog box
appears.
5. Touch OK.
6. On the host computer, open a command prompt window and use the adb command:
adb devices.
The following displays:
List of devices attached
XXXXXXXXXXXXXXX device (where XXXXXXXXXXXXXXX is the device number).
NOTE: If device number does not appear, ensure that ADB drivers are installed properly.
7. Type:
adb reboot recovery
8. Press Enter. The System Recovery screen appears.
9. Press the Up and Down buttons to navigate to apply from adb.
10.Press Enter.
11.Use the Up and Down buttons to navigate to Full OTA Package or Diff OTA Package.
12.Press Enter.